---
title: Improving Customer Experience Through Employee Experience
description: In this webinar, Tchicaya Ellis Robertson, Ph.D. (Accenture's Senior Principal) will share how leaders can improve CX through employee experience.
image: https://hello.remesh.ai/hubfs/June2020_Accenture_SocialCards-03-3.png
---

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#### ON-DEMAND WEBINAR

## Improving Customer Experience Through Employee Experience

**Overview**

In this recorded webinar, [Tchicaya Ellis Robertson, Ph.D.](https://www.linkedin.com/in/tchicaya-ellis-robertson-ph-d-52334914/) (Senior Principal at **Accenture**) explores the connection between customer experience and employee experience, specifically for researchers and practitioners looking to better understand the connection. This session looks at the drivers of a good experience from the employee standpoint, which arguably may or may not be trainable.

**You'll learn...**

- What your key customer-facing employees need from their employers to best meet customer needs
- How employee maturity plays a role in the customer experience
- The driving factors in customer experience

LENGTH  
1 Hour

TOPIC  
Employee Experience

DATE  
July 2020

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